Our Process

You call Jason at 773-771-9245, fill out the form on the contact page, or send an email to [email protected]. It does not matter which method you use. Every inquiry goes directly to Jason. Not a receptionist. Not a call center. Not an intake form that gets reviewed in 48 hours.

Jason responds personally within 24 hours, usually the same day. He will ask a few questions about your project to understand the scope, and then schedule an on-site consultation at a time that works for you, including evenings when needed.

There is no sales pitch during this call. Jason is gathering information so the consultation is productive.

Jason visits your home. He walks the space where the work will happen. He measures. He looks at the existing conditions: the framing, the plumbing access, the electrical panel, the HVAC system, the foundation (for basements), the structural elements (for additions), and anything else that affects the scope, cost, or timeline of the project.

He listens to what you want to accomplish. Not just what you want the room to look like, but how you want it to function, what frustrates you about the current space, and what matters most to you about the result.

Then he gives you an honest assessment. If your vision is achievable within your budget, he will tell you. If it is not, he will explain what adjustments would bring the project into range. If something about your home creates a challenge (old wiring, moisture conditions, structural limitations), he will identify it during the consultation rather than discovering it after demolition.

Jason follows up within 24 hours with everything in writing. No pressure. No obligation. No expiring quotes designed to rush your decision.

Once you decide to move forward, we finalize the design. This phase looks different depending on the project type.

• Kitchens: Layout, cabinetry specs, countertop material, backsplash, lighting plan, and fixture selections
• Bathrooms: Layout, shower configuration, tile and stone selections, vanity specs, lighting, heated floors
• Basements: Floor plan, room configurations, moisture remediation, lighting layout, HVAC extension
• Additions: Architectural plans, structural engineering, exterior material matching, interior finish specs

In every case, the goal is the same: you approve every material and every design decision before construction begins. There is no demolition until the plan is locked. There are no mid-project surprises where you are asked to choose a tile while the installer is standing in your bathroom waiting.

Jason walks you through the trade-offs on materials. Not just what looks best, but what performs best for your specific use, your budget, and your home.

Before any work begins on your home, three things happen.

Jason manages every trade on your job site. Demolition. Framing. Electrical. Plumbing. HVAC. Insulation. Drywall. Tile. Cabinetry. Countertops. Flooring. Painting. Trim. Hardware. Fixtures. Every subcontractor reports to Jason. You do not manage separate trades or coordinate schedules.

This is the step that most remodeling companies skip. It is the step that matters most.

At every major construction phase, we stop work, walk you through what has been completed, and get your written approval before proceeding to the next phase. Nothing moves forward without your sign-off.

Problems are cheaper and easier to fix at the stage they occur than after the next layer of work covers them. We catch issues at the right stage because we are looking for them.

When construction is complete, Jason walks through the finished project with you. Every surface. Every fixture. Every drawer. Every grout line. Every switch and outlet. Every finish detail.

This is not a cursory tour. It is a systematic inspection of every element LuxeLine installed. If anything needs adjustment, we handle it before the project is considered complete.

Your project is complete when you confirm it is complete. Not when we decide it is.